Data Protection

Dik win Privacy Policy

Your personal information is completely safe with us. Everything about how we collect, use, and protect your data is laid out here with full transparency.

Last updated: January 2026

We Are Committed to Protecting Your Privacy

A quick overview of the key pillars of dik win's privacy policy.

SSL Encryption

All your data is secured with 256-bit SSL encryption. From login to payment, every step of the process keeps your information fully encrypted.

Your Data is Never Sold

Your personal information is never sold to any third party. We believe your data belongs to you — we only use it to provide our services.

Your Control

You may view, correct, or request deletion of your data at any time. We process all such requests within 30 days.

Cookie Transparency

We are fully transparent about which cookies we use and why. You can manage your cookie settings yourself at any time.

KYC Protection

Identity documents and records submitted for verification are stored with the highest level of security and can only be accessed by authorized personnel.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS, you can opt out at any time. We respect your preferences and will not send you unwanted messages.

1 Introduction

Dik win (dikwin.ws) takes the privacy of your personal data extremely seriously. This privacy policy explains in detail how your information is collected, the purposes for which it is used, how long it is retained, and how it is kept secure.

By creating an account or using the dik win platform, you are agreeing to this Privacy Policy. If you disagree with any part of it, please refrain from using the platform and contact us.

We believe transparency is the foundation of trust. This policy is written in plain, clear English so every dik win user can easily understand it. dik win's Privacy Policy is built in compliance with GDPR and international data protection standards.

Please Note: This Privacy Policy may be updated from time to time. Any changes will be published as a new version on this page, and you will be notified by email where necessary.

2 What Information We Collect

Dik win collects your information in several ways. The types of data collected and their sources are outlined below:

Directly Provided Information

When you register, update your profile, or contact support, we collect the following information:

Type of Information Purpose Mandatory?
Full Name Account Verification & Identity Confirmation Yes
Date of Birth Age Verification (18+) Yes
Mobile Number Account Verification & Communication Yes
Email Address Communication & Security Alerts Yes
Residential Address KYC Verification Where KYC applies
Copy of ID Document KYC Verification & AML Compliance Where KYC applies
Payment Information Transaction Processing Yes

Automatically Collected Information

When you use dik win, certain information is collected automatically. This data is used to improve your experience and maintain the security of the platform:

  • IP address & device information (operating system, browser version)
  • Login time, location & session data
  • Gaming History & Transaction Records
  • Page visits, click patterns, and usage time
  • Device Identifier (Device ID)

3 How Your Data Is Used

Dik win uses your information solely for the purposes listed below. We never use your data for unrelated purposes without your consent:

Service Delivery & Operations

  • Account Creation & Management
  • Deposit, Withdrawal & Transaction Processing
  • Providing Customer Support
  • Bonus & Reward Distribution
  • Responsible Gaming Tools Management

Security & Compliance

  • Identity Verification & Fraud Prevention
  • Compliance with Anti-Money Laundering (AML) regulations
  • Detecting unauthorized access and fraudulent activity
  • Meeting legal obligations

Improvement & Communication

  • Improving platform experience and performance
  • Sending you relevant promotional offers (with your consent)
  • Sending important account updates
  • Analyzing gaming history to deliver a personalized experience
Important: Your gaming behavior data may be used in our responsible gaming program. If any concerning patterns are identified, we may reach out to offer support.

4 Data Sharing & Third Parties

Dik win never sells your personal data. However, it may be shared on a limited basis in certain specific circumstances:

Service Provider Partners

We work with trusted third-party service providers to operate our platform. These partners only receive the data necessary for their specific role:

  • Payment Processors: bKash, Nagad, Rocket — to complete transactions
  • Game Providers: Session data required for gameplay
  • Verification Services: To verify identity during the KYC process
  • Cloud Storage: For secure data storage and backup

All of these partners operate under strict confidentiality agreements and are not permitted to use your data for any other purpose.

Legal Obligations

Your data may be shared with legal authorities in the following circumstances:

  • Court order or government directive
  • Investigation of money laundering or financial crimes
  • National security matters
  • Regular audits by the licensing authority
Assurance: We never sell or transfer your information to marketing companies or data brokers. Your data is used strictly for controlled, defined purposes.

5 Cookie Policy

Dik win's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your experience.

Cookie Types

Cookie Types Purpose Retention Period
Essential Cookies Maintaining login sessions and security Until end of session
Functional Cookies Remembering language preferences and personal settings 1 year
Analytics Cookies Usage analytics collection & page improvement 2 years
Marketing Cookies Displaying relevant advertisements (with consent only) 90 days

Cookie Controls

You can control or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies may affect how some features of the platform work. You can also manage your cookie preferences from your account settings.

6 Data Retention Period

Dik win does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

  • Account Information: For the duration of account activity and up to 5 years after closure (as required by law)
  • Transaction Records: 7 years (as required by financial law)
  • KYC Documents: 5 years, or as required by law
  • Gaming Logs: 2 years
  • Support Chat History: 1 year
  • Marketing Preferences: May remain in process for up to 30 days after opting out

Once the retention period expires, data is securely deleted or anonymized. Where legal obligations require it, certain data may be kept longer, but access to it will remain strictly limited.

7 Your Rights

As a dik win user, you have the following rights over your personal data:

Right to Access

You may request to view the personal information we hold about you. We will provide a complete report within 30 days.

Right to Rectification

If any of your information is incorrect, you may request a correction. Submit the accurate details with supporting proof and we'll update it promptly.

Right to Erasure

You may request the deletion of your data under certain circumstances. Some data may need to be retained due to legal obligations.

Right to Portability

You may request a download of your data in a standard format (CSV/JSON).

Right to Restrict Processing

You may request that your data be restricted to specific purposes. Data can be placed on hold while an investigation is in progress.

Right to Object

You may object to marketing communications or profiling at any time. We will respect your objection.

To exercise these rights, email us at support@dikwin.ws or Help Center Contact us via live chat. We will respond within 30 days.

8 Child Protection

Dik win strictly does not provide services to anyone under 18. Our platform is exclusively for adults. Age is verified at registration, and identity documents may be requested in any case of doubt.

If we are notified that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If a parent or guardian becomes aware of their child's account, please contact our support team right away.

For Parents: Use parental control software on your device to keep your family safe. dik win is committed to child protection and urges you to report any suspicious activity immediately.

9 Security Measures

Dik win follows the highest industry security standards to protect your information. Our security infrastructure is regularly reviewed and updated.

Technical Safeguards

  • SSL/TLS Encryption: All data transfers secured with 256-bit encryption
  • Two-Factor Authentication (2FA): Additional Security Layer for Your Account
  • Firewall Protection: Advanced firewall to prevent unauthorized access
  • Encrypted Storage: All data stored in the database is encrypted
  • Regular Security Audits: Regular third-party penetration testing

Operational Safeguards

  • Only authorized personnel have access to sensitive data
  • Mandatory privacy training for all staff
  • Suspicious activity is monitored 24/7
  • Users will be notified within 72 hours in the event of a data breach
You Can Help Too: Use a strong password, keep 2FA enabled, and never share your login credentials with anyone to keep your account secure.

10 Contact & Complaints

Our dedicated privacy team is always ready to handle any questions, requests, or complaints regarding this privacy policy. We take every request seriously and aim to respond within the stated timeframe.

Contact Methods

  • Email: support@dikwin.ws (typically responds within 24–48 hours)
  • Live Chat: Help Center contact us directly

Complaints Process

  1. Submit a complaint via email or live chat and provide the details of your concern
  2. We will send an initial confirmation within 48 hours
  3. The matter will be reviewed and a final decision communicated within 30 days
  4. If we need more information on a complex matter, we will reach out to you directly

Policy Changes

This privacy policy may be updated from time to time. For significant changes, we will send advance notice to your registered email and publish the updated version on this page. Continued use of the platform constitutes acceptance of the updated policy.

This privacy policy was originally written in Bengali. In the event of any discrepancy arising from translation, the original English version shall prevail. Last updated: January 2026.

Play Safe on dik win

Your data is fully protected. Register now and enjoy a trusted gaming experience on our platform.

বাংলা