From opening an account to withdrawing your winnings — find answers to all your dik win questions in one place.
Select a category to jump straight to the information you need.
Account registration, login, password changes, and KYC verification.
How to deposit via bKash, Nagad, and Rocket.
How to withdraw your winnings, processing times, and conditions.
Welcome bonus, cashback, and turnover requirements.
Game rules, RTP, demo mode, and technical issues.
Downloading, installing, and updating the Android/iOS app.
Account security, suspicious login activity, two-step verification.
Setting limits, self-exclusion, and crisis support.
New to dik win? Here are four essential steps to get started.
Register in just 2 minutes with your mobile number and password. Only one account is allowed per number.
Complete your KYC by submitting a photo of your NID or passport. This is a one-time process, and once done, it won't hold up future transactions.
Deposit a minimum of ৳200 via bKash, Nagad, or Rocket and receive a 100% welcome bonus.
Slots, Live Casino, crash games — jump into whatever you enjoy. New here? Try demo mode to get the hang of it first.
Starting out on any online platform naturally comes with questions. Whether you're stuck on creating an account, making a deposit, understanding a bonus, or anything else on dik win — that's exactly what this Help Center is here for. Everything is written in plain Bangla so you don't have to keep messaging support every time.
Opening an account on dik win is quick and straightforward. All you need is an active mobile number and a strong password. Keep in mind — each mobile number can only be registered to one account. Attempting to create multiple accounts may result in all of them being suspended.
If you've forgotten your password, click the "Forgot Password" button on the login page. An OTP will be sent to your registered number, which you can use to set a new password. The whole process typically takes under 3 minutes.
Identity verification is standard practice for any financial transaction in Bangladesh. Completing KYC on dik win keeps your account secure and speeds up the withdrawal process. Simply upload clear photos of both the front and back of your NID card — verification is usually completed within 24 hours. If there's a delay, contact support.
You can deposit at dik win via bKash, Nagad, and Rocket. The process is simple:
Minimum deposit is ৳200. During peak hours, it may take slightly longer. If more than 1 hour has passed, contact support with your transaction ID.
To withdraw your winnings, your KYC verification must be complete first. Then go to the "Withdrawal" option, enter the amount and your mobile banking number. dik win typically processes requests within 15 minutes to 2 hours. Your first withdrawal may take a little longer due to additional verification, but after that it's smooth sailing.
Keep in mind — to withdraw bonus funds, you must meet the specified turnover requirements. Visit the bonus page or contact support for full details.
Dik win offers several types of bonuses. New members receive a 100% welcome bonus on their first deposit. There are also daily cashback offers, weekly reload bonuses, and opportunities to join special tournaments. Every bonus comes with a turnover requirement — meaning you'll need to wager the bonus amount a set number of times before you can withdraw it. All conditions are clearly listed on the bonus page.
If a game won't load or freezes mid-session, try refreshing the page first. If that doesn't help, clear your browser cache. Playing on mobile? Close the app and reopen it — that usually does the trick. If your connection drops in the middle of a round, don't worry — go to your game history to see how the round was settled. If you spot any discrepancy, contact support with the round details.
The dik win app is available on both Android and iOS. On Android, you may need to enable "Unknown Sources" in your settings — this is normal, and downloading directly from our download page is safe. On iOS, if you run into trouble, try downloading via Safari rather than Chrome, as Chrome may block the download. Make sure to keep the app updated, as older versions can sometimes cause games not to load.
Follow a few simple steps to keep your account secure. Use a password of at least 8 characters and mix in numbers and special characters. Never share your password or OTP with anyone — no dik win staff will ever ask for them. If you notice any suspicious login activity, change your password immediately and notify support.
If you can't find the answer you're looking for in this Help Center, chat directly with the dik win live support team. They speak Bangla and are available around the clock, with replies typically within 3–5 minutes. You can also email us for urgent matters.
Our team is always here for you.
The fastest way to get help. Average response time is just 3–5 minutes. Chat in Bangla.
Active nowEmail us with the details of your issue. You'll receive a reply in Bangla within 24 hours.
support@dikwin.wsCommon questions are already answered here — you'll often find a solution before even reaching out to support.
View FAQAnswers to the most frequently asked questions, all in one place.
